Refund Policy

Last updated: November 9, 2026

All sales are final

Every Branded Apparel Direct order is custom made to order with your logo, so we do not accept returns or exchanges.

Your proof is your approval

• We email a proof for every order, and nothing prints until you approve it.
• Approving your proof is your consent to print your order exactly as shown. Once you approve it, your order goes into production and cannot be canceled, changed or refunded.
• Please check spelling, colors, print placement, sizes and quantities carefully before you approve.
• Need to cancel or change something? Email orders@brandedappareldirect.com before you approve your proof.

If we make a mistake

If your order arrives misprinted, damaged or defective, or doesn’t match the proof you approved (wrong garment, wrong color or wrong print location), we’ll make it right with a reprint or a refund for the affected items at no cost to you.

• Email orders@brandedappareldirect.com within 7 days of delivery with your order number and photos of the problem.
• Please keep the items until we’ve reviewed your claim. If we ask you to send them back, we’ll cover the return shipping.

What we can’t refund

• Anything that matches the proof you approved, including spelling, colors and placement.
• Wrong sizes ordered. Every piece is printed for you, so sizes can’t be exchanged.
• Small color differences. Garment and ink colors can look slightly different on screen than in person, and blank garments can vary a little from batch to batch.
• Slight differences in print placement from piece to piece.
• Problems reported more than 7 days after delivery.
• Shipping charges, unless the problem was our mistake.

How refunds are paid

Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show the credit.

Questions? Email orders@brandedappareldirect.com.